Terms of Service
EFFECTIVE SEPTEMBER 5, 2026 · ANCHORPOINT IT AND INSTALLATIONS LLC · NEW YORK, NY · NYC DCWP HIC LICENSE NO. [pending]
1. Who we are and what these terms cover
AnchorPoint IT and Installations LLC ("AnchorPoint," "we," "us") is a New York limited liability company (NY DOS ID 7980170) providing feature wall and slat wall installation, TV mounting and cable concealment, LED lighting, event staging and décor, WiFi, network and IT services, and device repair to residential, small business and private clients in New York City and Nassau County. These terms govern your use of anchorpointservice.com and every estimate, quote, booking and service we provide. By requesting a quote, booking a job, paying a deposit, or allowing us to begin work, you agree to these terms.
For home improvement work, these terms are supplemented by a separate written contract that meets New York General Business Law Article 36-A and the New York City Department of Consumer and Worker Protection (DCWP) home improvement contract rules. If anything in that contract conflicts with these terms, the signed contract controls for that job.
2. Using this website
The content on this site (text, photos, drawings, logo, and the AnchorPoint name) belongs to AnchorPoint or is used with permission and may not be copied, scraped or reused without written consent. Prices, "from" figures and timelines shown on the site are starting points, not offers, and may change without notice. You agree not to submit false information through our forms, not to use the site to harass or spam, and not to interfere with its operation.
3. Estimates, quotes and written contracts
Estimates are free and are based on the photos, measurements and information you give us. A quote becomes binding only when it is issued in writing, accepted by you, and, where required, a written contract is signed. Quotes are valid for 14 days. Home improvement jobs over $500 are performed only under a signed written contract that states the scope, materials, price, payment schedule, approximate start and completion dates, and your cancellation rights. We do not begin work on a verbal agreement alone.
4. Pricing, sales tax and changes to scope
Prices are quoted in US dollars. New York State and City sales tax is added where applicable and shown as a separate line. Any change to scope, materials or design after acceptance requires a written change order, priced and approved before the additional work begins. Conditions that could not reasonably be seen at the time of the quote (no usable studs, lath and plaster, uneven or bowed walls, concealed wiring, plumbing or ductwork, water damage, prior improper work, asbestos or lead) may require a change order, a revised approach, or, in our judgment, stopping the job. You will be told before any additional charge is incurred.
5. Scheduling, access and cancellation
Appointments may be rescheduled or canceled with at least 24 hours' notice at no charge. Cancellations with less notice, or visits where we cannot access the work area, will be charged a $75 trip fee. If you cancel a job after materials have been cut, ordered or purchased for it, you are responsible for the cost of those materials plus any non-recoverable labor already performed.
Your right to cancel. Where a home improvement contract is signed at your home or anywhere other than our place of business, New York law gives you the right to cancel it, without penalty, by written notice sent by midnight of the third business day after signing. That right is stated in your contract and nothing in these terms limits it.
6. Deposits and payment
Jobs over $500 require a deposit of 50% at booking; event bookings and custom or special-order materials may require more, stated in your quote. Deposits received before work is complete are handled as required by New York General Business Law section 771-a. The balance is due in full at completion, after a walkthrough with you, and before we leave the site unless otherwise agreed in writing. Accepted methods are card, Apple Pay, Tap to Pay, Zelle, and bank transfer. Balances unpaid more than 10 days after completion accrue a late charge of 1.5% per month (18% per year) or the maximum allowed by law, whichever is less, plus reasonable costs of collection, including attorney's fees where permitted. Initiating a chargeback for work you accepted at walkthrough, instead of contacting us first, is a breach of these terms.
7. Your responsibilities
You represent that you own the property, or have the owner's, landlord's, co-op's or condo board's written permission, for the work you are ordering, and that you have obtained any building approvals, insurance certificates or permits the building requires. You agree to give us reasonable access to the work area, clear it of furniture, electronics and fragile items, secure pets, and provide parking or loading access where possible. You must disclose anything you know about the walls and the property that affects the work, including prior water damage, concealed wiring or plumbing, and whether the building was constructed before 1978. Time we lose because the area is not ready, or because access is refused, is billable at our hourly rate.
8. Materials, products and customer-supplied items
Materials we supply are new, of the type and grade stated in your quote, and carry their manufacturer's warranty, which we pass through to you. Natural wood varies in grain and color, and samples are indicative only. If you supply your own TV, mount, panels, lighting or other items, we install them as a courtesy; we do not warrant their fitness, weight rating, or performance, and are not responsible for defects in them or damage caused by them. We will refuse to install any item that we consider unsafe for the wall or the load.
9. Workmanship warranty
Our workmanship is warranted for 90 days from completion on installation work and 30 days on IT configuration and device repair. If something we installed or configured fails under normal use in that period, we repair or redo it at no charge. This warranty does not cover: normal wear; damage from misuse, moisture, impact, settling or building movement; work altered or repaired by anyone else; customer-supplied items; issues caused by pre-existing conditions; or failures of third-party hardware, software, internet service or cloud accounts. This warranty is the only warranty we give, and it replaces any implied warranty of merchantability or fitness for a particular purpose to the extent the law allows.
10. Device repair
Back up your data before handing us any device. We are not responsible for data loss, and repair sometimes requires a factory reset. A diagnostic fee, stated up front, applies if you decline the quoted repair. Devices with prior liquid, board-level or unauthorized repair damage are worked on at your risk and may not be repairable; you will be told before we proceed. Replaced parts are returned to you on request at the time of pickup. Devices not collected within 60 days of notice that they are ready may be treated as abandoned and disposed of after a final written notice.
11. IT, WiFi and network services
We configure equipment and networks to the scope in your quote. We do not control, and do not guarantee, your internet provider's speeds or uptime, the security practices of your devices and accounts, or the behavior of third-party software and services. You are responsible for your own backups, software licenses, account credentials and compliance obligations. We will not access data beyond what the job requires, and any credentials you give us are used only for the work and deleted afterward unless you ask us to keep them for ongoing support.
12. Event and décor bookings
Event work is date-specific. A 50% deposit reserves the date and is non-refundable within 60 days of the event, because the date cannot be resold and materials are ordered ahead. Our stage and backdrop structures are freestanding and built to be safe for their intended use; they are not to be climbed on, loaded beyond what we specify, or altered by anyone else. You are responsible for venue rules, load-in and load-out windows, freight elevator access, fire and safety sign-off, and for damage to our rental items caused by guests or venue staff, billed at replacement cost. Setup begins when the venue releases the room to us; delays caused by a prior event, venue staff or late vendors may shorten the build and are not grounds for a refund. Overtime beyond the agreed strike time is billed at $150 per hour.
13. Photos of our work
We may photograph and film our work before, during and after completion and use those images in our portfolio, website, social media and advertising. We do not publish your name, address, unit number or guests' faces. Tell us in writing before the job starts if you do not want your project photographed, and we will honor that.
14. Communications
By giving us your phone number or email you agree that we may call, text or email you about your quote, scheduling, the job and follow-up. Message and data rates may apply. Reply STOP to any text to opt out of texts; we will still contact you as needed to complete work already booked.
15. Limitation of liability
To the fullest extent permitted by New York law, AnchorPoint's total liability for any claim arising out of a quote, booking, job or this website is limited to the amount you paid us for the job in question, and we are not liable for indirect, incidental, consequential or special damages, including lost profits, lost data, loss of use, or the cost of substitute services. We are not liable for pre-existing conditions in the property, device or network, for damage that results from information you withheld, or for work performed by others. Nothing in these terms limits liability that cannot be limited under New York law, including liability for personal injury caused by our negligence, and nothing limits your rights under New York consumer protection law or your right to contact DCWP.
16. Indemnification
You agree to defend and hold AnchorPoint, its members, employees and subcontractors harmless from any claim, loss or expense, including reasonable attorney's fees, that arises from your breach of these terms, from your lack of authority to order the work, from hazards or conditions you knew about and did not disclose, or from the acts of your guests, tenants, venue or other vendors.
17. Disputes
These terms and every job are governed by the laws of the State of New York. If you have a problem with our work, contact us first at (929) 356-4688 or anchorpointitandinstallation@gmail.com and give us a reasonable chance to correct it; most issues are fixed with one return visit. Any dispute that cannot be resolved that way will be brought in the state or federal courts located in Kings County, New York, and you consent to that venue. Claims under the jurisdictional limit may be brought in New York City Small Claims Court. To the extent allowed by law, each of us waives any right to a jury trial and to bring or join a class action. Any claim must be brought within one year of the date the work was completed.
18. General
These terms, your written quote, and any signed contract are the entire agreement between us for a job. If any part of these terms is found unenforceable, the rest remains in effect. Our failure to enforce a term is not a waiver of it. You may not assign a quote or contract without our written consent. We may update these terms by posting a new version here with a new effective date; the version in force when you accept a quote is the one that applies to that job.
These terms are a general template and are not legal advice. Have them reviewed by a New York attorney before relying on them.
Privacy Policy
EFFECTIVE SEPTEMBER 5, 2026 · ANCHORPOINT IT AND INSTALLATIONS LLC · NEW YORK, NY
1. Scope
This policy explains what AnchorPoint IT and Installations LLC collects when you use anchorpointservice.com, contact us, or hire us, and what we do with it. We are a New York business and handle personal information in line with New York's SHIELD Act and other applicable law.
2. What we collect
What you give us. Your name, phone number, email, service address, messages, and any photos, measurements or drawings of your space, device or venue that you send us. If you hire us, we also keep the quote, contract, invoices, payment records and job notes, including photos of the work.
What is collected automatically. This site uses the Meta Pixel, which sets cookies and sends Meta (Facebook and Instagram) information about your visit, such as the pages you view and whether you submit a quote request, so we can measure our ads and show them to people who visited the site. Our hosting provider also keeps standard server logs (IP address, browser type, pages requested, time of request) for security and performance. We do not use any other analytics or advertising trackers.
Payment information. Card payments are processed by Stripe. We never see or store your full card number; Stripe's privacy policy governs that data.
Devices you hand us. During a repair or IT job we access only what is needed to test and fix the device or configure the network. We recommend backing up and signing out of sensitive accounts before drop-off.
3. How we use it
To answer your inquiry, prepare a quote, schedule and perform the work, invoice you, honor our warranty, keep the business records New York law requires us to keep, resolve disputes, and measure and improve our advertising. We may send you texts, calls or emails about your project. We do not send marketing messages to people who have not contacted us.
4. Who we share it with
We do not sell personal information, and we do not share it with anyone for their own marketing. We share it only with service providers who help us run the business and are required to protect it: our website host and database provider (where quote requests are stored), our payment processor, our phone and messaging service, our email provider, Meta for ad measurement as described above, a subcontractor working on your job under our direction, and, if required, our accountant, insurer, attorney, or a government agency under a lawful request. If AnchorPoint is ever sold or merged, customer records may transfer to the new owner under this same policy.
5. Photos of your project
We may use photos of completed work in our portfolio and advertising. We do not publish your name, address, unit number or guests' faces. Tell us in writing before the job starts if you do not want your project photographed.
6. How long we keep it
Quote requests that do not become jobs are deleted within 12 months. Job records (contracts, invoices, photos, correspondence) are kept for at least 6 years because New York tax and consumer protection rules require it, then deleted. Server logs are kept for a short period by our host and then discarded.
7. Security
We use reasonable administrative, technical and physical safeguards: access to customer records is limited to the people who need it, our systems use encrypted connections and password-protected accounts, and payments are handled by a PCI-compliant processor. No system is perfectly secure. If we discover a breach affecting your private information, we will notify you as New York law requires.
8. Your choices
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we are legally required to keep. Reply STOP to any text to opt out of texting. You can limit the Meta Pixel by blocking third-party cookies in your browser, using a tracking blocker, or adjusting your ad settings in your Facebook or Instagram account. To make any request, call or text (929) 356-4688 or email anchorpointitandinstallation@gmail.com.
9. Children
This site and our services are for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has sent us information, contact us and we will delete it.
10. Changes
We may update this policy by posting a new version here with a new effective date. Continued use of the site or our services after a change means you accept the updated policy.
This policy is a general template and is not legal advice. Have it reviewed by a New York attorney before relying on it.